POSTALBRIDGE CUSTOMER TERMS OF SERVICE

Last Updated — September 15, 2026

Read Carefully

These Customer Terms of Service (“Terms”) govern your access to and use of PostalBridge’s Platform and services provided through PostalBridge-approved participating mail centers (“Operators”). By checking the box indicating your acceptance of these Terms and completing registration, you affirmatively agree to be bound by these Terms. If you do not agree, do not use the Services.

1. Parties; Nature of Service

• Provider. These Terms are between you and Lumivo, LLC d/b/a PostalBridge (“PostalBridge,” “we,” “us,” or “our”).
• Operator Role. Physical mail handling is performed by independent third-party Operators. Operators are not our employees or agents for all purposes.
• No Bailment or Insurance. To the maximum extent permitted by law, PostalBridge does not take custody of your items, does not insure your items, and does not act as a warehouse, common carrier, or bailee.

2. Definitions

• “Platform” means PostalBridge’s websites, apps, APIs, software, and related systems.
• “Services” means virtual mailbox features including item notification, exterior scans, storage, forwarding, shredding, local pickup, and add-ons enabled at your assigned Operator location.
• “Instruction” means an action you submit through the Platform, including forward, scan, shred, hold, consolidate, return-to-sender, local pickup, or other enabled action.
• “Customer Content / Data” means information you provide or information generated through your use of the Services, including names, addresses, account information, images/scans, mail metadata, Instructions, and communications.
• “Recipient” means a person, business, organization, trade name, or other addressee authorized to receive mail through your PostalBridge account or Private Mailbox.
• “Primary Recipient” means the main person, business, or organization authorized to receive mail under your plan.
• “Additional Recipient” means any additional person, business, organization, trade name, or other addressee authorized to receive mail under your account beyond the Primary Recipient, subject to Platform rules and applicable USPS/CMRA requirements.
• “Location” means the PostalBridge-approved Operator mail center assigned to your account or otherwise selected through the Platform.
• “Location Transition” means a planned or unplanned closure, relocation, suspension, termination, discontinuation of Services, transfer, or other transition involving an Operator Location, Customer account, Customer items, or pending Instructions.
• “USPS” means the United States Postal Service.
• “CMRA” means Commercial Mail Receiving Agency, as defined under applicable USPS rules.

3. Eligibility; Identity Verification; USPS/CMRA Compliance; Recipients

• Truthful Information. You must provide accurate account, identity, recipient, business, address, billing, and contact information and keep it current.
• Form 1583 & ID. If required for CMRA/USPS compliance, you must complete USPS Form 1583 or equivalent, provide acceptable identification, and satisfy verification steps before receiving mail through the Services. If you fail to complete verification, we and/or the Operator may refuse, return, hold, or dispose of items where permitted by law and USPS requirements, and may suspend or terminate your account.
• Authority. You represent that you are authorized to receive mail at the addresses you provide and to direct handling of items addressed to each Recipient listed on your account.
• Business Plans; Responsible Contact. For Business Plans, the business or organization may be treated as the Primary Recipient. A responsible officer, owner, manager, employee, or authorized contact may be required for USPS Form 1583, identity verification, account administration, and compliance purposes. Such person is not automatically treated as an Additional Recipient solely because they are listed as the business contact or responsible person, unless that person is also authorized to receive mail in their individual name.
• Business and Individual Recipients. A business or organization and an individual person may be treated as separate Recipients when each receives mail under its own separate name. For example, mail for “ABC LLC” may be treated as one Recipient, while personal mail for “John Smith” may be treated as a separate Recipient if John Smith is authorized to receive mail individually.
• Trade Names and Related Names. A business trade name, DBA, brand name, affiliated business, or alternate addressee may be treated as an Additional Recipient if mail is received or authorized under that separate name, unless the Platform or PostalBridge determines it should be treated as part of the same Primary Recipient for that account.
• Additional Recipient Fees. Additional Recipient fees apply when additional persons, businesses, organizations, trade names, or other addressees are authorized to receive mail under separate names. The applicable Additional Recipient fee is shown in the Platform and may change as permitted by these Terms. Additional Recipient fees are standardized by PostalBridge and are not Location-configurable unless the Platform expressly provides otherwise.
• Recipient Changes. You are responsible for adding, removing, and keeping Recipients current in the Platform. We and/or the Operator may refuse, hold, return, or delay items addressed to a person, business, organization, or name that is not properly authorized or verified on your account.

4. Your Responsibilities

• Lawful Use Only. You are solely responsible for ensuring your use of the Services and all items you receive, forward, store, scan, shred, or otherwise handle through the Services are lawful.
• Instructions & Timing. You are solely responsible for promptly submitting Instructions. Delays in submitting Instructions may result in storage fees, returns, disposal, forwarding delays, account suspension, or other consequences described in these Terms.
• Packaging & Addressing. You are responsible for how senders package and address items and for any carrier restrictions, misaddressed mail, incomplete addresses, missing PMB information, or sender errors.
• Customs/Import/Export. You are solely responsible for the legality, classifications, documentation, declarations, duties, taxes, and compliance obligations for any international forwarding or cross-border shipments.
• Monitoring Your Account. You are responsible for monitoring your account, notices, item notifications, fees, storage deadlines, and Instructions through the Platform.

5. Prohibited Items

You must not use the Services for any Prohibited Item. Prohibited Items include, without limitation:

• Weapons & Weapon Parts: firearms, frames/receivers, “ghost gun” kits, silencers/suppressors, magazines, ammunition, explosives, detonators, and weapon components regulated or restricted by law.
• Hazardous Materials: flammables, corrosives, oxidizers, compressed gases, radioactive materials, biohazards, and any item restricted by USPS or carrier hazmat rules.
• Alcohol & Controlled Substances: alcohol, tobacco/nicotine products including vapes, cannabis/THC/CBD where restricted, controlled substances, drug paraphernalia, and any illegal or regulated drugs.
• Illegal/Contraband Items: counterfeit goods, stolen property, unlawful surveillance devices, embargoed goods, and items violating sanctions, import/export, or other legal restrictions.
• Perishables & Live Items: perishable food, live animals, and items requiring temperature control.
• High-Risk Valuables: cash, bearer instruments, bullion, precious stones, or other items we designate as high-risk. We may require special handling or refuse them.
• Other Restricted Items: any item prohibited by law, USPS rules, carrier rules, Operator policy, Platform policy, or safety/compliance requirements.

Refusal/Return/Reporting. We and/or the Operator may refuse, return-to-sender, surrender to authorities, dispose of, or otherwise handle Prohibited Items as required or permitted by law, USPS requirements, carrier rules, or safety policies. You are responsible for all costs and liabilities arising from Prohibited Items.

6. Refusal to Accept; No Guaranteed Handling

• No Obligation to Accept. Operators may refuse any item for safety, compliance, capacity, carrier restriction, addressing issue, operational constraint, risk, or other reasonable reason.
• Size/Weight Limits. Items may be refused for exceeding Location limits, including items over 70 lb, freight or pallet deliveries, oversized items, or items that the Operator cannot safely or reasonably handle.
• No Guaranteed Volumes or Availability. We do not guarantee continuous availability of any Operator, Location, feature, plan, Service, handling timeline, or storage capacity.
• Location-Specific Rules. Certain Services, pickup options, storage limits, package limits, fees, and operational rules may vary by Location and will be shown in the Platform where applicable.

7. Operator Location Changes, Closure & Transition

• Operator Locations May Change. Services are provided through PostalBridge-approved participating Operator Locations. Operator availability may change due to closure, relocation, suspension, termination, compliance issues, capacity, security concerns, business sale, loss of facility access, loss of legal authority, or other operational reasons.
• Customer Notice. For a planned Operator Location closure, relocation, or discontinuation of Services that affects your account or items, PostalBridge will use commercially reasonable efforts to provide at least thirty (30) days’ advance notice. Shorter notice may be provided where required due to emergency, fraud, security risk, compliance issue, USPS issue, landlord lockout, carrier issue, loss of legal authority, sudden business closure, abandonment, or circumstances outside PostalBridge’s reasonable control.
• Transition Options. If your assigned Operator Location is closing, relocating, suspended, terminated, or otherwise unable to continue Services, PostalBridge may provide available transition options, which may include: (i) picking up your items before the closure date; (ii) forwarding your items to an address you designate; (iii) transferring your account to another approved PostalBridge Location, where available; (iv) completing pending Instructions; or (v) returning or disposing of items as permitted by law, USPS requirements, Platform workflows, and your Instructions.
• Customer Charges During Location Transition. You will not be charged a separate transition fee solely because an Operator Location is closing, relocating, being suspended, or discontinuing Services. However, you remain responsible for actual postage, carrier charges, and any Customer-selected forwarding, storage, pickup, or special handling services disclosed and processed through the Platform, unless PostalBridge elects to waive or absorb those charges.
• Failure to Provide Instructions. If you do not provide timely Instructions during a Location Transition, your items may continue to incur applicable storage, postage, carrier, return, or other applicable costs (excluding free standard discard requested through your online mailbox), and may be returned, transferred, held, forwarded, disposed of, or treated as abandoned as permitted by law, USPS requirements, and these Terms.
• Local Pickup Fees. Local pickup fees may vary by Operator Location and may be configured by the Operator through the Platform. Applicable local pickup fees will be shown in the Platform before or at the time the pickup service is requested or charged.
• No Guarantee of Replacement Location. We may attempt to offer transfer to another PostalBridge-approved Location, but we do not guarantee that another Location will be available, suitable, nearby, or able to accept your account or items.

8. Scans, Images, and Instructions

• Exterior Scans. Notifications and scans are informational. Images may be incomplete, unclear, delayed, or unavailable. You must verify critical details directly with the sender when needed.
• No Content Review. Operators generally do not open items or inspect contents unless you explicitly instruct through the Platform or opening is required by law, USPS requirements, carrier rules, safety requirements, or compliance obligations.
• Irrevocable Actions. You acknowledge shredding, disposal, return-to-sender, forwarding, and other Instructions may be irreversible. You accept the risk of mistaken, incomplete, late, or unauthorized Instructions submitted through your account.
• Processing Times. Handling and processing times are estimates only and may vary based on Location operations, carrier delays, holidays, staffing, compliance review, item type, weather, emergency events, or Platform availability.

9. Storage, Fees, Abandonment, and Disposition

Included storage periods and charges after those periods depend on the selected mail center, plan, and item type. Your mail center’s service fee schedule shows the applicable allowance, rate, and unit of charge. Review the applicable schedule before requesting services. Pickup is free where the selected mail center lists it as free; any pickup charge is shown in that center’s schedule. Scanning, forwarding, postage, and other requested services are charged as shown in the applicable schedule.

Free Standard Discard. Standard discard of unwanted mail, requested through your online mailbox, is included at no additional charge at every PostalBridge mail center. This does not include forwarding or other separately requested services. The selected mail center’s service schedule identifies charges for those services.

• Abandonment. Items unclaimed and without Instructions after 60 days may be returned to sender, transferred, disposed of, or otherwise handled as permitted by law and USPS requirements.
• Costs. You are responsible for applicable storage, postage, carrier, return, transfer, and related costs disclosed through the Platform, unless PostalBridge elects to waive or absorb such costs. Standard discard requested through your online mailbox is free. We may charge your payment method or offset credits/balances.
• Location Transition. During a Location Transition, PostalBridge may provide special Instructions or options for pickup, forwarding, transfer, return, or disposition of items. Unless PostalBridge waives or absorbs a charge, you remain responsible for actual postage, carrier charges, storage fees, and Customer-selected services disclosed through the Platform.

10. Forwarding, Shipping, International

• Postage & Shipping Charges. You are responsible for all postage, shipping, insurance if selected, duties, taxes, and carrier fees, including during a Location Transition, unless PostalBridge elects to waive or absorb those charges.
• Carrier Risk. Shipping is performed by third-party carriers. Once an item is tendered to the carrier, loss, delay, damage, seizure, or delivery risk is primarily on you and the carrier, subject to any non-waivable rights under law.
• International. If international forwarding is enabled, you authorize the Operator to ship as required by carrier processes. You are solely responsible for legality, documentation, customs declarations, duties, taxes, import/export compliance, and destination-country requirements, and you indemnify us and the Operator for any claims, seizures, fines, penalties, returns, or losses.
• Forwarding Refusal. We and/or the Operator may refuse forwarding Instructions that are incomplete, unlawful, unsafe, restricted, unsupported by the carrier, or otherwise not permitted by Platform, USPS, carrier, or legal requirements.

11. Payments; Chargebacks; Refunds

• Billing. You authorize us to charge your payment method for subscriptions, add-ons, Additional Recipient fees, local pickup fees, storage, shipping, postage, carrier charges, taxes, duties, special handling, and other fees shown in the Platform.
• Platform Pricing Controls. Fees, plan pricing, allowances, overages, and service charges are shown in the Platform and may vary by plan, Location, configuration, promotion, or Service. The pricing shown in the Platform controls for your transaction.
• Additional Recipient Fees. Additional Recipient fees apply as shown in the Platform. These fees are standardized by PostalBridge and are not Location-configurable unless expressly enabled by the Platform.
• Local Pickup Fees. Local pickup fees may be configured by the applicable Operator Location and will be shown in the Platform where applicable. You must pay applicable local pickup fees through the Platform and may not pay the Operator separately outside the Platform for Platform-managed Services.
• No Chargeback Abuse. You agree not to initiate unjustified chargebacks. You are responsible for chargeback fees and amounts reversed.
• Refund Policy. Eligible first-purchase mailbox plan fees are covered by our 30-Day Money-Back Guarantee. To request a refund under that guarantee, cancel and submit your refund request within 30 days of purchase. The guarantee does not cover payment processing fees, postage, or charges for services used. The full eligibility requirements and exclusions are described in the 30-Day Money-Back Guarantee policy. Other fees are non-refundable except where that policy, another express commitment, or applicable law provides otherwise.
• Collections. We may suspend Services for nonpayment and use lawful collection methods. You remain responsible for outstanding fees.

12. Check Deposit (If Enabled)

• Operational Handling Only. Operators only handle retrieval, preparation, endorsement as instructed, and shipping of checks as instructed through the Platform. No banking services are provided.
• Your Risk. You are solely responsible for check validity, endorsements, deposit details, account details, and outcomes. We make no guarantee that a check will clear, be accepted, be processed timely, or be deposited successfully.
• Availability. Check deposit may be unavailable at some Locations or may be disabled by PostalBridge or the Operator for operational, compliance, risk, or other reasons.

13. Suspension, Cancellation, Termination & Final Instructions

• We Can Suspend/Terminate. We may suspend or terminate your account immediately for suspected Prohibited Items, fraud, nonpayment, legal risk, security risk, abuse, inaccurate information, failed verification, repeated disputes/chargebacks, misuse of the Services, or violation of these Terms.
• Your Cancellation. To cancel, open Settings in your customer account, choose Close Account, and confirm your request. Your subscription will not renew. The confirmation shows when your mailbox access ends, normally at the end of the current billing period, subject to the suspension, nonpayment, and compliance provisions of these Terms. Outstanding charges remain payable. Closing the account does not automatically request a refund; if you qualify for the 30-Day Money-Back Guarantee, submit your refund request within its deadline. Arrange collection or forwarding of remaining mail before your access ends, using your mail center’s applicable service fees. Contact support if you need help completing these steps.
• Effect of Termination or Location Transition. Upon termination, cancellation, or Location Transition, we may require you to submit final Instructions for remaining items within a stated period. If you do not submit timely Instructions, items may be held, transferred, forwarded, returned, disposed of, or treated as abandoned under Section 9, subject to applicable law and USPS requirements.
• Outstanding Fees. You remain responsible for outstanding fees, postage, shipping, storage, carrier charges, taxes, chargebacks, and other amounts incurred before or after cancellation to the extent related to your account, items, or Instructions.

14. Disclaimers

AS IS. The Platform and Services are provided “AS IS” and “AS AVAILABLE.” To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, accuracy, availability, and uninterrupted operation.

No Guarantee of Delivery or Performance. We do not guarantee that items will be delivered by senders or carriers, that scans will capture all details, that any Operator Location will remain available, that a replacement Location will be available, or that any handling timeline will be met.

Third-Party Services. Operators, carriers, payment processors, identity verification providers, and other vendors are third parties. We are not responsible for third-party delays, outages, errors, losses, or failures except to the extent required by law.

15. Limitation of Liability

To the maximum extent permitted by law, PostalBridge and Operators will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, goodwill, business opportunity, data, or use.

To the maximum extent permitted by law, PostalBridge’s total aggregate liability arising out of or relating to these Terms will not exceed the greater of (a) US $100 and (b) the fees you paid to PostalBridge in the 30 days immediately preceding the event. Some jurisdictions do not allow certain limitations; in that case, limitations apply to the maximum extent permitted.

16. Indemnification

You will defend, indemnify, and hold harmless PostalBridge, its affiliates, Operators, and their officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, penalties, and expenses, including reasonable attorneys’ fees, arising out of or relating to: (i) your items and their contents; (ii) Prohibited Items; (iii) your Instructions; (iv) your violation of law, USPS rules, carrier rules, or these Terms; (v) inaccurate, incomplete, or unauthorized recipient/account information; (vi) chargebacks or payment disputes; or (vii) your negligence, fraud, or misconduct.

17. Arbitration; Class Action Waiver; Injunctive Relief

• Governing Law. Virginia law governs, without regard to conflict-of-law rules.
• Mandatory Arbitration. Any dispute arising out of or relating to these Terms will be resolved by binding arbitration administered by AAA in Fairfax County, Virginia.
• No Class Actions. Disputes must be brought on an individual basis only. No class, consolidated, or representative actions.
• Injunctive Relief. We may seek temporary or permanent injunctive relief in court to protect the Platform, Marks, Confidential Information, Customer Data, items, or operations.

18. Privacy; Data Use

• Privacy Policy. Your use is also governed by our Privacy Policy, which describes how we collect, use, and share Customer Data.
• Operational Sharing. You authorize sharing of necessary Customer Data with Operators, carriers, payment processors, identity verification providers, vendors, and service providers to perform the Services, comply with law, process payments, verify identity, prevent fraud, and support Platform operations.
• No Sensitive Data Instructions. Do not use the Services to transmit sensitive personal data unless necessary; you accept the risks inherent in mail handling.
• Automated and AI-Assisted Processing. PostalBridge may use automated systems, including artificial intelligence and machine-learning technologies provided by third-party service providers, to help operate the Services. This may include identifying and organizing information from exterior mail images, assisting with document and compliance verification, detecting or resolving technical issues, and supporting Platform operations. PostalBridge seeks to limit the information submitted to such systems to what is reasonably necessary for the applicable purpose and uses service-provider controls designed to restrict secondary use of Customer Data.

19. Changes; Notices; Miscellaneous

• Changes. We may update these Terms by posting, email, or in-Platform notice. Continued use after the effective date is acceptance.
• Notices to You. We may provide notices by email, in-Platform message, account notification, text message where permitted, or other contact information associated with your account. You are responsible for keeping your contact information current.
• Assignment. We may assign these Terms. You may not assign without our written consent.
• Severability. If any provision is unenforceable, the remainder remains in effect.
• No Waiver. Failure to enforce a provision is not a waiver.
• Entire Agreement. These Terms, together with any plan terms, Platform disclosures, Privacy Policy, and applicable policies referenced in the Platform, are the entire agreement between you and PostalBridge regarding the Services.
• Contact. Notices to us may be sent to: [support@postalbridge.com] or as listed in the Platform.

By checking the box indicating your acceptance of these Terms, you acknowledge that you have read and agree to be bound by them.