Summary
|
1. What “Unlimited” Means
PostalBridge offers certain plans with “unlimited” features for ordinary, good-faith business use. “Unlimited” means there is no preset numerical cap for the covered feature during the applicable billing period, unless stated otherwise in the plan details.
It does not mean unlimited use regardless of volume, frequency, burden, intent, or operational impact. Unlimited Plans are designed for normal business activity, not extreme or abusive use.
2. When Use Becomes Unreasonable
Use may be considered outside this Policy if, in PostalBridge’s reasonable judgment, it creates a disproportionate operational, technical, financial, storage, shipping, compliance, or support burden.
Examples may include:
- using the account as a high-volume mailroom, warehouse, logistics hub, or outsourced back-office operation;
- using the account on behalf of multiple businesses, clients, brands, or unrelated users under one Unlimited Plan;
- reselling, white-labeling, or otherwise offering PostalBridge services to third parties without written approval;
- creating unusually high volumes of scans, forwards, shipments, storage requests, support requests, or manual exceptions;
- sending or generating activity mainly to take advantage of the word “unlimited” rather than for normal business operations;
- using automation, scripts, repeated workflows, or coordinated actions that overload systems or staff;
- requiring repeated rush handling, one-off handling, special packaging, or non-standard manual work beyond routine service;
- using the service primarily for long-term storage, backlog accumulation, staging, or other uses outside the intended scope of the plan.
3. How PostalBridge Evaluates Fair Use
PostalBridge looks at the full picture, not just one number. In deciding whether use is fair and reasonable, PostalBridge may consider:
- overall mail or item volume;
- frequency and intensity of requests;
- sustained usage patterns over time;
- amount of physical or digital storage used;
- shipping, forwarding, scanning, shredding, upload, or other service activity;
- number of manual exceptions, customer support interactions, or special handling requests;
- whether the usage affects PostalBridge staff, systems, operations, or other customers;
- whether the usage appears intended to avoid higher-tier or custom pricing.
A short-term spike, seasonal increase, or isolated busy period does not automatically violate this Policy. PostalBridge will consider whether the usage is occasional and reasonable, or sustained and excessive.
4. What PostalBridge May Do
If PostalBridge reasonably believes Customer’s use is outside this Policy, PostalBridge may take one or more of the following actions:
- contact Customer to discuss the usage;
- ask Customer to reduce, change, or better organize the activity;
- place reasonable operational controls on the account;
- move Customer to a more appropriate plan;
- require custom pricing or special handling fees for non-standard usage, where allowed under the governing agreement;
- decline or defer requests that fall outside routine plan operations;
- suspend or terminate affected features or the account for repeated or uncured violations.
Where reasonably practical, PostalBridge will try to provide notice and an opportunity to correct the issue before suspension or termination. PostalBridge may act immediately where necessary to prevent fraud, abuse, security issues, service disruption, or harm to operations.
5. No Resale or Shared Use Without Approval
Unlimited Plans are intended for the Customer’s own internal business use unless PostalBridge expressly agrees otherwise in writing. Customer may not use an Unlimited Plan as a shared, pooled, resale, service bureau, or multi-customer offering without PostalBridge’s written approval.
6. Updates to This Policy
PostalBridge may update this Policy from time to time by posting an updated version or otherwise providing notice as allowed under the governing agreement. Continued use of an Unlimited Plan after the effective date of an update means Customer accepts the updated Policy to the extent permitted by law.
7. Questions
If Customer has questions about whether a specific use case is appropriate for an Unlimited Plan, Customer should contact PostalBridge before scaling that use case.