Renter FAQ

We assign you a real street address at one of our partner mail centers. They receive your mail, we photograph the outside, and you decide—open & scan, forward, hold, or shred—from the web or mobile app.

Immediately after sign-up you get your address. You can give it out right away, but incoming mail can only be released to you after you complete USPS Form 1583 identity verification.

Yes—we offer a 30-day money-back guarantee on your plan fee. If PostalBridge isn’t a fit in your first 30 days, cancel and we’ll refund your plan fee. Pass-through charges like shipping, deposits, and per-use fees aren’t included.

Yes. It’s a real physical street address suitable for receiving business mail and packages. Some registrations may have local rules—always confirm your state/county requirements.

Yes. You can publish your virtual address for mail and packages instead of your home. We never display your personal residence in public directories.

Yes. USPS requires Form 1583 to authorize a CMRA to receive mail on your behalf. It’s a one-time verification for each address.

In your dashboard, we prefill the form. Upload two acceptable IDs (e.g., driver’s license + passport), and e-sign with a quick online notary session if required by your location.

Yes. Each individual or business receiving mail at the address must be listed and verified. Add recipients from your account; we guide you through their ID checks.

We always capture the outside of each mail piece for free. When you request “Open & Scan,” we scan the contents to searchable PDFs and store them in your account.

Most scan requests are completed the same business day; high volume or holidays may take up to 24–48 hours at some locations.

Scanned PDFs remain in your account indefinitely at no extra charge. Physical storage limits depend on plan; you can request forwarding or shredding anytime.

Select the items you want forwarded, choose a destination, carrier, speed, and optional insurance. We consolidate items on eligible plans to save on shipping.

Yes. We ship to most countries with tracking. Some items are restricted by carrier or customs; we’ll flag anything we cannot forward.

You pay actual carrier rates plus any plan-specific handling fees. Consolidation and packaging are free or discounted on higher-tier plans.

Yes—most locations accept parcels. Size/weight limits vary by site. Oversize fees can apply; extremely large or freight shipments are not supported.

We cannot accept or forward hazardous materials, perishables requiring refrigeration, pressurized containers, illegal substances, or items prohibited by carrier or law.

It depends on your plan. Each recipient must be verified. You can upgrade anytime if you need more.

Yes. Invite additional users with their own login. You control their permissions (view only, request scans, approve forwarding, etc.).

Monthly bills each month and can be changed anytime. Yearly pre-pays 12 months at a discounted rate. Your dashboard always shows both prices clearly.

You can purchase extra scans/items at a transparent per-unit rate, or upgrade your plan for a better monthly allowance.

You can cancel from your account settings. We recommend requesting forwarding or shredding for any items still on hold before closing.

Yes. You can open an additional address or request a move. Moving an existing address requires updating correspondents and may require a new Form 1583.

Many locations allow local pickup during business hours. A small pickup or handling fee may apply depending on the plan.

We use TLS in transit and AES-256 at rest. Access is role-based and audited. Scans are handled by background-checked staff in secured areas.

We’re a CMRA and must comply with USPS regulations and KYC/AML best practices. Verification prevents fraud and mail theft.

Absolutely. Many expats and students rely on us. You can receive mail from U.S. senders and forward it wherever you are with customs forms handled online.

Yes. Use the address while traveling, then forward items in batches. You can pause forwarding or switch destinations anytime.

From the app or web, open Help → Contact Support for chat/email. Business plans include priority phone support.

Yes. We’ll help you choose a location, set up forwarding from your old mailbox, and import contacts and documents where possible.