Mail Center FAQ

Create a partner account, complete the legal entity profile, upload business documents, add bank details for payouts, and verify a primary admin. Once reviewed, your location(s) can be published.

Typical items include a government ID for the account owner, business license or registration, and W-9/W-8 for tax purposes. Requirements can vary by jurisdiction—your onboarding checklist shows what’s needed.

Yes. Add each site with its address, hours, pickup instructions, and capacity. You can clone settings and manage all branches from one partner account.

PostalBridge collects Form 1583 and ID from renters and flags accounts as verified in your portal. Do not release mail to unverified recipients unless the system shows verified.

Avoid retaining hard copies unless required by local law. All verification artifacts are stored in PostalBridge. If you must keep copies, secure them in restricted storage and follow your retention policy.

Hazardous materials, perishables requiring refrigeration, pressurized containers, illegal substances, and items restricted by carrier or law. If something is risky, hold the item and contact support.

Log the item in the portal (or scan the barcode if supplied), capture a clear outside image, assign the recipient, and shelf it by bin/location code for quick retrieval.

Search for the recipient and linked aliases. If none, mark “unmatched” and hold; the renter can claim or you can return to sender after the grace period.

Use any system that lets you retrieve items quickly—A-Z bins, date buckets, or barcode shelf labels. Store the location code on the item record.

Outside photo: sharp, full piece visible. Content scans: 300 DPI PDF (auto-crop/straighten), one PDF per item unless the renter requests per-page.

Meet the SLA shown in your portal (business hours). If workload spikes, prioritize by request timestamp and notify support if you anticipate delays.

No manual redaction is required unless instructed. Handle documents carefully and avoid including unintended background content in scans.

PostalBridge generates prepaid labels based on the renter’s selection. You print the label, pack securely, and hand off to the carrier.

Yes—when the renter selects consolidation. Pack efficiently, remove duplicates of inserts, and ensure the final package matches the weight/size on the label.

Scan the return label/notice, set the item to “returned,” and re-shelve. The renter can choose to re-forward, scan contents, or discard.

Follow the free storage window shown on each item and your location policy for paid storage afterward. Items past the retention window can be discarded according to policy and local law.

Storage terms are displayed to the renter during requests. Any applicable fees are applied through the platform and remitted in your payout—do not collect off-platform.

Payout frequency is defined in your Partner Agreement and shown in your Payouts page. Funds are transferred to your linked bank account after settlement.

Your share is defined in the Partner Agreement. The payout report breaks down earnings by scans, forwarding, storage, and other services.

If a renter disputes a charge, support investigates using item history and images. Adjustments appear in a subsequent payout statement if approved.

If required in your jurisdiction (e.g., 1099-NEC in the U.S.), we issue forms based on your total reportable payouts. Ensure your tax profile is complete and accurate.

The platform calculates and collects any applicable taxes from renters. Your payout statements itemize net amounts after taxes/fees where applicable.

Open the Performance tab for metrics like intake time, scan turnaround, and forwarding dispatch. Use filters by date, user, and queue.

Prioritize by oldest requests first and notify partner support. We can temporarily adjust intake expectations or help with bulk actions.

Use a reliable duplex ADF document scanner capable of 300 DPI and a 4×6 thermal label printer for shipping. Keep spare labels and boxes on hand.

Yes. USB/HID barcode scanners work with the intake field. Configure them to append Enter/Return after the code for faster workflow.

Yes. Add users with roles such as Operator, Manager, and Finance. Limit access to payouts and settings per role.

Yes—use the Reports page to export payouts, activity logs, and inventory. Scheduled email exports are also available.

Use in-app messages or comment on the item’s timeline so the conversation is recorded. Avoid communicating off-platform about payments or addresses.

Photograph the condition upon intake and note it on the item. For forwarding claims, provide photos and packaging details—support will assist with carrier claims.

Edit your Location Profile → Hours & Blackouts. Add pickup notes (e.g., loading dock, suite number) to reduce misdeliveries.

Keep SLAs green, upload clear photos, respond promptly to requests, and maintain accurate hours and capacity. High performance boosts placement.